When Virginia’s largest state agency, the Virginia Department of Transportation, explored LibGuides in 2015 we realized we could use LibGuides CMS as a “Whole Site” and we never looked back. We are attached to VDOT’s research arm, where we support post-doctoral researchers in transportation and faculty and grad students from the University of Virginia and other state universities, not to mention thousands of VDOT employees in the field. So many stakeholders and we were stuck with an overly governed and internal SharePoint instance as our key presence. Today we use LibAnswers with LibChat as a relationship management tool to track customer interactions with an intuitive dashboard and simple analytics. We use LibWizard for feedback via forms and surveys. Not to mention LibGuides. With Springshare all our content is optimized for discovery through Google and other search engines, which makes our invisible library is visible! We’re also mobile friendly thanks to Bootstrap integrations, and the benefit of that is it helps us serve real customers regardless of their location or device. With Springshare our small, mostly virtual library provides access to services and collections for customers who will probably never visit us in person. With modest HTML skills and no knowledge of CSS or Bootstrap, in past 18 months we’ve been able to roll out a public Web presence without support from our IT department. The site is ADA compliant and integrates seamlessly with our other systems (Catalog, EZproxy, Federated Search), and staff building guides can focus on content and message without having to know how to code.
Collaborating with EBSCO and Gale tech teams, University of New Mexico librarians embedded proactive, slide-out LibChat widgets in subscription database platforms. We discuss the project process from idea germination to implementation, and provide analysis of how in-database LibChat interactions facilitate high-level learning experiences.
Shenise holds a Master's of Science in Library Science from University of North Texas and Master's of Science in Higher Education from Walden University. She has been in academic librarianship for 9 years and enjoys working in reference which facilities instruction on how to best utilize the various digital and resources necessary to fulfill the informational, educational, and diverse needs of the university.
This will be a demonstration of the who, what, and why our library uses LibGuides CMS in conjunction with LibAnswers v2 for information literacy sessions, assessments and to market library services. I collaborate with faculty and students to create subject guides for classroom instruction and research methods to help improve academic success in their program of study.