In this Issue:
In case you missed our v2 update to LibAnswers last winter, you're in for a real treat! LibAnswers v2 lets you manage all your virtual reference in a library-centric ticketing management system.
LibAnswers v2 uses Bootstrap 3.0, a mobile-first framework. If you're techie-lite, this means that all of your LibAnswers content is designed to display optimally on whatever device you're on. From 28" monitors down to 3" iPhones, your LibAnswers site will display beautifully right out of the box.
Just think about it, you can offer multiple virtual reference channels inside one system! Your patrons will back-flip over being able to tweet, text, email, and chat with their library. And you? You can feel confident and dare we say, relaxed, by streamlining all your interfaces and tools into one platform. And with 'one system to rule them all,' collecting statistics on your services points will never be easier.
Your library isn't 24/7. But the needs of your patrons are. Create searchable FAQs so your users can get the help they need, when they need it. Create an unlimited number of Groups. Each Group gets a custom look & feel, visibility status, topics, & authorized FAQ creators. Bonus: Create internal Groups for storing and easily sharing institutional knowledge.
The biggest change with LibAnswers v2 is the ability to route incoming questions to specific departments via Queues. Each LibAnswers v2 system comes with a single queue, and you can purchase multiple queues based upon your unique needs.
Each queue comes with its own customizable question submission form, SMS number, Twitter integration, and incoming email address. Set up different queues for different purposes and ensure that the right people are notified when tickets come in, reducing signal-to-noise ratio.