LibAnswers for Libraries - Your Communication Platform

LibAnswers Is Your Total
Communication Platform

Answer Users' Questions via LibChat, SMS, Email and Provide a Self-Service FAQ Portal, too. The mobile-first system offers:

• Helpdesk / Email Ticketing Functionality
• Live LibChat with 24/7/365 Chat Cooperative Backup
• Automated Chatbot
• SMS / Text-a-Librarian 
• FAQ Searchable Knowledge base
• Reference Analytics
• Quality of Service Metrics
• Net Promoter Score℠ Module 

Route all questions into LibAnswers

Email Ticketing / Helpdesk

 

Provide a text-a-librarian service

SMS / Text-a-Librarian

Record and analyze all interactions

Ref. Analytics Features
 

We're committed to patron privacy

Protecting Patron Privacy

Offer the convenience of chat

LibChat Features
Chatbot Functionality
24/7 Chat Cooperative

Build a searchable knowledge base

knowledge Base Features

Measure the quality of your service

Quality of Service Metrics
Net Promoter Score℠ Module

System-wide stats & reports

Robust Statistics