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LibAnswers for Libraries - Your Communication Platform

LibAnswers Is Your Total
Communication Platform

Answer Users' Questions via LibChat, SMS, Email and Provide a Self-Service FAQ Portal, too. The mobile-first system offers:

  • Helpdesk / Email Ticketing Functionality
  • Live LibChat with 24/7/365 Chat Cooperative Backup
  • Automated Chatbot
  • SMS / Text-a-Librarian 
  • FAQ Searchable Knowledge base
  • Reference Analytics
  • Quality of Service Metrics
  • Net Promoter Score℠ Module 

Explore LibAnswers Components & Modules:

Route all questions into LibAnswers

Email Ticketing / Helpdesk


Provide a text-a-librarian service

SMS / Text-a-Librarian

Record and analyze all interactions

Ref. Analytics Features

We're committed to patron privacy

Protecting Patron Privacy

Build a searchable knowledge base

knowledge Base Features

Measure the quality of your service

Quality of Service Metrics
Net Promoter Score℠ Module

System-wide stats & reports

Robust Statistics