When students, faculty, or staff are on your homepage - they'll likely need more 'generic' library help - things like Library Hours, Address, Phone Number, and other ready-reference items.
This Chatbot:
- Is designed to be accessible 24/7. Patrons interact with Chatbot FIRST before they can launch chat with a live librarian (if available).
- This feature is customizable on a chatbot-by-chatbot basis.
- Displays a prominent Quick Menu so users can easily find what they need.
- Focuses on Ready-Reference Answers like Library Hours, Address, and Contact Info.
- Provides a quick way for patrons to Renew a Book or Check Their Overdue Fines.
- Links to the Library Catalog to search for books.
- Connects to your LibGuides so students can find their course guides, subject guides, and more.
- Try searching ENG100 when selecting Research Help Menu.
- Connects to A-Z Databases to allow the patron to use a keyword search to find a database directly through the chat box.
- Provide quick instructions on how to access full-text articles and how to access resources while off campus.
- Connect a patron to a live chat operator through LibChat if more help is needed.
- If a live chat operator isn't currently online, the patron has the option to submit a ticket via LibAnswers.
- Connect to a LibCal calendar to make an appointment with a librarian if more help is needed.
- If you use another calendar service, you can easily drop a link to it in your chatbot flow instead!
Don't Submit a Ticket: Remember, these are just examples of Chatbots. If you have a real question about functionality, pricing, or something else - don't use the Chatbot to submit a question. Instead, contact us at
sales@springshare.com.