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The LibAnswers Platform

System-Wide Functionality & Features

Notable System Features

These features are available across the entire LibAnswers Platform:

  • Mobile-First Display
  • Embeddable Widgets
  • Comprehensive Stats & Reporting
  • Integration with LibGuides
  • Tickets and Queues
  • Unlimited Public-Facing Groups
  • Simple Dashboard Interfaces
  • IP Address Restriction

Six LibAnswers Components

Route all questions into LibAnswers

Ticketing Features

Build 24/7 accessible FAQs

Knowledgebase Features

Record and analyze live interactions

Ref. Analytics Features

Offer the convenience of chat

LibChat Features
24/7 Chat Cooperative

Manage your engagement efforts

Social Media Features

Share the status of your systems

Status Mgmt Features