A Real Two-Way Street:
The System Status Management tool helps you keep your patrons informed about the current status of all your systems and services. Plus, encourage feedback with built-in functionality
System Help Widgets:
- Build product-specific widgets and embed them in that product so you can be at the point of need.
- Any product or service within your library can have its own Help Widget.
- Best of all, the feedback from your patrons will get routed to your LibAnswers queue just like any other ticket!
Systems Feedback Manager:
We know how helpful it is to receive questions and comments from your users. But their impact and participation don't end there.
- The System Feedback Manager gives you an overview of all the ideas, feedback, and suggestions that you've received.
- Create a LibAnswers ticket out of the idea.
- Post the idea to your Systems Dashboard so patrons can vote and add comments!