Add LibCal Hours to your LibAnswers and LibGuides homepages so users have ready access to library info.
Create a reusable LibGuides 'Get Help' Page with your library hours, LibAnswers help services, embedded chat, and a LibWizard feedback form.
Add a 'Closing' Canned Message including a feedback survey that you send at the end of a chat transaction to get instant feedback.
A great way to advertise your LibChat reference services is to make sure you embed those widgets everywhere.
Create a custom signature in LibAnswers and add a LibWizard feedback survey to get real-time feedback on your reference service.
Connect My Scheduler appointments with FAQs, share FAQs in the Room Booking email and Calendar event emails so users are well-informed.
Create a LibWizard Embedded Tutorial on how to book a study room and embed it dynamically inside your LibCal Room Bookings.
This way, expert users can go ahead without having to wade through instructions while novice users can get the help when they want it.