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How 'Suite' It Is! Springshare's Suite Package

One Platform For All Your Virtual Reference Needs

LibAnswers LogoLibAnswers w/ LibChat:

LibAnswers is a complete online reference platform used by over 1,200 libraries around the world. 


  • Virtual Channels - Route Email, Twitter, SMS, and a customizable Ask Us Form into the system.
  • Unlimited FAQs - Create a robust knowledge base of FAQs that are accessible even when you're closed. Use FAQ groups to create internal/private FAQs as a staff repository.
  • Live Chat - Setup multiple chat depts. using our robust live chat, LibChat. This way, only librarians assigned to that dept. see that chat.
  • Point-of-Need Widgets - Embed multiple types of LibAnswers and LibChat widgets onto any webpage.
  • Robust Stats - You'll have a wealth of reports at your fingertips giving you detailed statistics on all your incoming reference interactions as well as usage stats on your public FAQs.
  • Reduce 'Noise' - Do you manage multiple emails and service points? Reduce the signal-to-noise ratio by adding multiple queues.

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