Many of you have been asking us about moving to the LibAnswers Co-Op sooner rather than later (i.e., you do not want to wait for the previously announced 6 month window from the official announcement date). We hear you!
"When is the go-live date?" is the most popular question we’ve received, with the close second being "Can we go live, like, next week?"
We’ve had lots of discussions about these questions and are super excited to announce that we're going to have two opportunities for sites to Go-Live with the LibAnswers 24/7 Co-Op!
Please note, the go-live dates below apply to QuestionPoint users who are either contributing or non-contributing members of the 24/7 Cooperative. If you do not give hours to the Cooperative or receive support from the Cooperative, you are considered Software-Only and the below Go-Live dates do not apply to you. (There is a section at the bottom that does relate to you, our Software-Only friends, so please keep reading…or skip to that part!)
As Allen Saunders said, "Life is what happens while you are busy making other plans." While our original plan was to have one go-live date for the entire 24/7 Cooperative, after speaking with many of you and hearing your thoughts, concerns, and ideas…we realized it was impossible to pick a date that works for everyone. We also listened when some of you told us about having specific training or feature requirements that take longer to implement than others. So, we worked hard and found a way to give you, our customers, the choice between going live early or taking your time.
Ultimately, the decision is up to you, based on your needs and desires. There are a few features that will not be ready for the Feb 28, 2020 First Round Go-Live date, but will be ready by the Final Go-Live date on May 29, 2020. This may help you make your decision, whether it’s to wait until they are available or to just understand that there will be things you can / want to adjust once they are available. As always, drop us a note (email@example.com) if you have any questions or concerns!
If you're part of a Local Cooperative like AskWA, AskMN, California Community Colleges, etc... you'll need to come to a decision at the local Cooperative level regarding the migration date. It is not possible to have some libraries in a Local Cooperative be in the First Round while the rest are in the Final Round. Only administrators of the Local Cooperative can submit a request for the First Round Go-Live date.
Sooo…. drum roll please… If you want to be in the first round of customers to migrate and go-live with LibAnswers on February 28, 2020, let us know by filling out the form below! (We will only migrate customers who specifically let us know by filling out this form.) If you have questions before you want to commit to filling out the form, email us at firstname.lastname@example.org.
>> Request to Go-Live: First Round on Feb 28, 2020 <<
You're excited. And we're excited that you're excited. And you want to move to LibAnswers as soon as possible because you've got momentum.
Here's how it will work for institutions who want to migrate on the Feb 28, 2020 First Round Go-Live date:
We get it. You need a bit of extra time to tie all the loose ends, to dot the Is and cross the Ts. It’s okay, we’ve got you covered!
Here's how it will work for institutions who want to migrate on the May 29, 2020 Final Go-Live Date:
Lastly, we couldn't help but notice the coincidence of that date. It’s almost one full year from our acquisition of QuestionPoint! May 31, 2019 we began our journey and we'll complete the final step in the process by May 29, 2020.
We hope you're excited for this announcement and we look forward to hearing from you!
As mentioned above, these dates specifically apply to 24/7 Co-Op members - users that receive support from the global network of libraries and the 24/7 Springshare librarians. If you don't give or receive support from the 24/7 Cooperative, then you're considered software-only.
This means you’re eligible to migrate at any time. In fact, we'd like to work with you on migrating sooner rather than later!