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QuestionPoint Customers Migrating to LibAnswers

Who, What, Where, and How?

LibAnswers: Your Complete Communication Platform

It's Not Just Reference Service, it's Customer Service

The mobile-first system is more than just chat!

It includes:

  • Helpdesk Ticketing Functionality
  • 24/7 FAQ Knowledgebase
  • Real-time Synchronous LibChat
    ‚Äč(with Screensharing and 24/7 Backup Staffing)
  • Reference Analytics Module
  • Social Media Management
  • Systems & Services Management

Important Note:

Depending upon your service agreement with QuestionPoint, you may or may not have
access to all LibAnswers Platform features.

Point-of-Need Widgets

Embeddable widgets, make it easy for patrons to ask questions from wherever they are.

Valuable Statistics

Work with data that lets you see when you're busiest, who is asking questions, and much more.

Library Examples

Our LibAnswers Community site showcases live LibAnswers systems serving patrons right now.

Detailed Overview Help Guides & Resources

The below guides have detailed information on all of the LibAnswers features. Take a few minutes to explore!

Detailed Information About LibChat Functionality & Features

LibChat is a component of the LibAnswers system and is fully integrated into all the other areas of the system. For detailed information on LibChat features. 

Deep Dive into the LibChat Operator Console (11 minutes)

  • 0:00 - 2:19: General Overview of LibAnswers
  • 2:20 - 11:00: Deep Dive into LibChat

Important Note:
The video does not cover backup/cooperative chat functionality as that functionality has not yet been completed.