Depending upon your service agreement with QuestionPoint, you may or may not have
access to all LibAnswers Platform features.
Detailed Overview Help Guides & Resources
The below guides have detailed information on all of the LibAnswers features. Take a few minutes to explore!
Detailed Information About LibChat Functionality & Features
LibChat is a component of the LibAnswers system and is fully integrated into all the other areas of the system. For detailed information on LibChat features.
Deep Dive into the LibChat Operator Console (11 minutes)
- 0:00 - 2:19: General Overview of LibAnswers
- 2:20 - 11:00: Deep Dive into LibChat
The video does not cover backup/cooperative chat functionality as that functionality has not yet been completed.