These session recordings are designed for software only QuestionPoint users. Software only is a classification used by QuestionPoint to define QuestionPoint users who are not part of the Cooperative, contributing or non-contributing.
Software only users answer their own patrons' chats and when they sign-off chat... their chat goes offline (for all intents and purposes). They are not members of the Cooperative, at all.
If you're a non-contributing member of the Cooperative, this means you only answer your own patrons' chats. However, when your library signs off... the Cooperative steps in and answers your patrons chat when you're offline. So even though you're only answering your own patrons, you're still a member of the Cooperative and not considered Software Only.