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SpringyCamp Summer 2019

Assessing Research Consultations: Surveying a ‘Captive’ Audience

When the Baylor University Research and Engagement Librarians moved off the reference desk in 2013, they ramped up their research consultation program, using LibCal’s appointment scheduler as a convenient way for students to book appointments with the librarians. In 2017, they came to the realization that there was an untapped opportunity for assessing their program, through LibCal’s automatic email system, which sends a follow-up email to each person making an appointment. That year, they inserted a link to a survey (created through LibWizard) in that follow-up email with questions about the research consultation. This process was a very easy and low-maintenance way to perform assessment with what is virtually a captive audience. This presentation will present the results of what they learned through assessing a year and a half of responses about their research consultation program. Spoiler alert: students love it!

Ellen Filgo is the Assistant Director of Research and Engagement, Baylor University Libraries. As such, she leads, coordinates and organizes the training for the team of public services staff; administrates the online tools used by the department; coordinates departmental statistics; and assists in managing the daily operations of the department, which includes 11 liaison librarians. She is also the liaison librarian to several academic departments (Modern Languages & Cultures, Film & Digital Media, Communication, and Journalism, Public Relations & New Media). She received her BA in Comparative Literature from Oberlin College and her Master’s in Library Science from the University of North Carolina at Chapel Hill.  


Baylor University

Library Type: Academic
Demographic Served: 1 campus, undergraduate, master's and doctoral programs, mostly in person, but a growing number of online graduate programs, strong undergraduate focus, but a current push for R1 status.
Population Size: Baylor serves approximately 16,500 students.
Staff size in the library: The library has a faculty staff (librarians & archivists) of 30 and an additional staff of 107. The library also employs 42 students.

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