To read about all the new features from the November code release, check out the blog post.
Behind the Scenes - We’re hard at work on critical Co-Op functionality, including robust reporting, activity reports, fully integrated backup staffing FAQs, integrated feedback functionality, and so much more!
Tagging Chats - Let's tag chat transcripts / interactions! Users can tag during the chat or after the fact via the chat transcripts tab. Later you can filter the transcripts by this tag. Chats can be tagged via LibChat > Transcripts > Quick View > Add Tag, and you can also tag a chat while it’s in progress using the new tag chat icon (new chat dashboard only).
Moving Internal Chats - For users who’d like to keep patron chats away from internal ones, we’ve added a new account setting that will allow you to move Internal chat content – including department chats and op-to-op chats – into its own tab. To edit this setting, click on your email address in the top right corner of the screen and head to Account Settings > LibChat Settings.
Default Follow-Up Queue - We’ve added a widget setting so users can identify which LibAnswers queue should (by default) receive follow-up tickets created from chats that start in this widget.
Knowledge Base Quick Look - Preview any ticket’s contents in the Knowledge Base.
To see everything new in LibAnswers from the November code release, check out the blog post.
Position - We're adding the ability to reposition the standalone tutorial canvas (slides) to the left or right. There have been a number of requests for this.