Skip to main content

SpringyNews - Milestones

December 2020

Springshare's
2020 in review (so far)

Farewell, 2020! We can all agree we're happy to see it go. And while it may not feel like it, there are some accomplishments worth recognizing.

You've been busy!

During difficult times You. Stepped. Up. We've marveled at everyone's efforts to increase critical information available online, switch to and launch remote servies, and still be there for their communities.

2020 LibGuides, LibAnswers
& LibCal activity

146,000
Guides built
4.7 million
Chats Answered
4.2 million
Tickets fielded
1 million
Programs & Events
5 million
Spaces bookings

We've been there to help,
every step of the way.

Here at Springy HQ we've also seen record-setting usage of our apps, support loads, training attendance, and product development timelines.

In 2020 we expanded our CX team and launched new solutions to address our customers’ immediate and long-term needs post-pandemic.

32,500
Support Questions (⬆️ 19%!)
8,500
Training Attendees
729,000
Ask site FAQ views
254,000
Ask site searches
39,000
SpringyU video views
20
Major Releases

Springy Milestones...

June

Retired LibAnalytics for LibInsight

February

24/7 Global Chat Cooperative!
1,000,000 LibGuide 🎉

The above infographic is *not* an image! It was created with HTML and CSS. Read more about infographics in this edition's LibGuides Tips & Tricks.

HTML/CSS infographics are more readable and accessible than a giant image block, but they require coding knowledge. To give our advanced users a head start, we provided a code snippet to get you going.

Note: your mileage may vary, especially if your site has CSS modifications. For an introduction to adding CSS to your LibGuides site, watch our related training session.