Some exciting new features are in the works for your favorite Springy Apps! These new developments from our Product Team are just too exciting not to share with the world, even before they're ready for use. As such, we'd like to share a few exciting teasers with you for some innovative features that will be hitting the Springy-verse soon!
We can't wait to present the revamped LibGuides A-Z module this winter! This update will bring you a more powerful and flexible A-Z resource management tool with a fully refreshed public A-Z databases page, plus the ability to maintain multiple A-Z lists per LibGuides CMS site. We're also working on a host of frequently requested features, including a dedicated landing page per database, nested subject categories for better resource descriptions, expanded field support, and so much more.
This screen is an example of our new AZ individual database landing pages!
This is just the beginning! Keep an eye on our blog and the Springshare Lounge for information about these new features, which will start to roll out in the winter of 2023.
We know that patron connection reaches far beyond the walls of the library so we're adding 30+ new email marketing templates to the LibConnect system to help you share information about your programs, services, events, and collections!
Interested in learning more or trying out LibConnect? Get in touch with our Sales Team!
Our exciting new Chatbot functionality is coming this December, and will be included as a standard part of the LibAnswers Platform. Use this new Chatbot functionality to help guide your users to the types of help they're looking for, and depending on their responses, you can route folks to different chat departments, prompt folks to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form.
Chatbot acts as a first responder, connecting patrons to helpful resources like FAQs and LibCal Events. If patrons still have questions, Chatbot can easily connect them to a live chat operator.
Don't use LibChat? No problem. Chatbot can act as a self-contained system and provide an opportunity to connect patrons to a librarian for follow-up via email or a LibAnswers Queue.
Want to learn more? Watch this sneak peek of the new Chatbot functionality.*
*Please note, this video is password protected. Contact firstname.lastname@example.org to request the password.