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Participate in the Discussion!

Keep the conversation going on the Springshare Lounge (must be a member, free/easy to join!)!


  • your best tips & strategies for delivering excellent chat;
  • questions you might have and need advice;
  • questions for guest speakers Mimi & Ven;
  • ... anything else!

Takeaways & Advice on Delivering Excellent Chat Reference (53min)

Meet our 24/7/365 Chat Reference Librarians Mimi Pappas and Ven Kontou and learn from their decades of combined experience delivering top-rated chat reference. They share their tips, advice, and takeaways for quickly getting at what the patron is really asking and how to best serve them.

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