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SpringySessions

Participate in the Discussion!

Keep the conversation going on the Springshare Lounge (must be a member, free/easy to join!)!

Share:

  • your best tips & strategies for delivering excellent chat;
  • questions you might have and need advice;
  • questions for guest speakers Mimi & Ven;
  • ... anything else!

Takeaways & Advice on Delivering Excellent Chat Reference (53min)

Meet our 24/7/365 Chat Reference Librarians Mimi Pappas and Ven Kontou and learn from their decades of combined experience delivering top-rated chat reference. They share their tips, advice, and takeaways for quickly getting at what the patron is really asking and how to best serve them.

Don't have the password? Contact sales@springshare.com.