Skip to Main Content

ALA 2015 Guest Presentations

Librarians speaking about their use of Springy Tools in their library!

Tampa Bay Library Consortium
Powering Florida Statewide Reference with LibAnswers

Jessie RigginsJessie Riggins - LibAnswers @Tampa Bay Library Consortium


Jessie Riggins is the Member Services Coordinator for the Tampa Bay Library Consortium. Jessie manages the statewide virtual reference program for the State of Florida, Ask A Librarian. The program consists of 130 public, academic, special and k-12 libraries. The live Chat and SMS service is open 84 hours a week, and offers 24/7 email.

About TBLC & LibAnswers:

How Springshare Helped Setup TBLC's AskALibrarian LibAnswers System:

Delaware Division of Libraries
Using LibAnswers for Delaware's Statewide Reference

Cathay KeoughCathay Keough- LibAnswers @Delaware Division of Libraries


Delaware Division of Libraries was the first consortium to use LibAnswers to power their statewide reference. Hear from Cathay on why they made the switch and how DDL reference teams are loving LibAnswers.