Jessie Riggins is the Member Services Coordinator for the Tampa Bay Library Consortium. Jessie manages the statewide virtual reference program for the State of Florida, Ask A Librarian. The program consists of 130 public, academic, special and k-12 libraries. The live Chat and SMS service is open 84 hours a week, and offers 24/7 email.
Delaware Division of Libraries was the first consortium to use LibAnswers to power their statewide reference. Hear from Cathay on why they made the switch and how DDL reference teams are loving LibAnswers.