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LibAnswers Video Highlights

LibAnswers Overview + Deep Dive Into LibChat Features

In this Video:

  • (0 - 2:23) Overview of LibAnswers Components:
    • ​Searchable FAQ Knowledgebase
    • Helpdesk Ticketing Functionality
    • Reference Analytics Module
    • Social Media Management
    • Systems & Services Management Tool
  • (2:24 - 11:00) Deep dive into LibChat exploring:
    • All LibChat features
    • Chat Widget Builder
    • Screensharing
    • Stats
    • ... and more