Your library subscribes to a multitude of resources, a cornucopia of databases, and you provide an absolute plethora of services to boot. Okay, we might a smidge hyperbolic - but you're really killing it on the systems & services front. Seriously, nice job!
But, how do you keep track and communicate the statuses of all these systems & services and provide point-of-need help at the same time?
With the Systems & Services Management tool!
The S&SM Tool is comprised of three components:
- Systems Help Widgets - Create product-specific Help widgets (Catalog, Library Website, Discovery Layer, etc.) and embed them directly inside the product. A catalog-surfing patron gets catalog-specific help at point-of-need. They'll see relevant FAQs and a way to submit a question.
- Systems Feedback Manager - These same product-specific widgets have a built-in feedback mechanism so patrons can send ideas, feedback, and even praise, right inside the product they're using.
- Systems Status Dashboard - Create a public-facing dashboard outlining the status of every library system & service. If your website has an unplanned outage, update your System Status Dashboard so users everywhere will be updated and aware.
Create a Virtual Help Desk & Provide Superb Customer Service in one Tool!
See it in Action: