Duration: 53 minutes
Post COVID-19, what do your patrons expect? We’re not fully out of the woods yet, but we are seeing a light at the end of the COVID-19 tunnel. This presentation will cover what your patrons have experienced and how that’s shaped their expectations for services and resources. Learn how you can exceed patrons’ expectations by reducing uncertainty, empowering patrons, extending your reach, and thinking critically about the online experience. We’ll cover all this, and more!