We're very excited to unveil this newest app in our platform - LibCRM. LibCRM is a Customer Relationship Management tool built specifically for libraries.
It helps you turbo-charge your library outreach efforts, and gain a deeper understanding of your users and their research & information needs.
Define the user groups with whom you interact and customize the fields for each one:
Customize interaction types relevant to your Library. Analyze the interactions with your users to learn more about their preferred interaction methods and means.
Interactions from Springy apps (LibGuides, LibAnswers, LibWizard, LibCal) are automatically recorded in LibCRM and associated with relevant user profiles.
For each person or organization you interact with, view all relevant information in one place. Enjoy a holistic view of the depth and quality of your relationships and interactions with users.
Essential for outreach and liaison librarians - create projects and assign tasks to colleagues. Promote collaboration and follow the progress of the library's outreach and project management efforts.
Run, and save, reports on user profiles, user metadata fields, tasks, interactions, and relationships.