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The LibAnswers Platform

Your Complete Reference Communication Solution

It's Not Just Reference Service, it's Customer Service

The mobile-first system includes:

  • 24/7 FAQ Knowledgebase
  • LibChat
  • Reference Analytics
  • Social Media Management
  • Systems & Services Management

Point-of-Need Widgets

Embeddable widgets, make it easy for them to ask questions from wherever they are.

Widgets wherever

Valuable Statistics

Work with data that lets you see when you're busiest, who is asking questions, and much more.

valuable Statistics

Library Examples

Have a look at some excellent examples of LibAnswers systems serving patrons right now.

Library examples