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Springshare acquires QuestionPoint from OCLC

OCLC and Springshare have signed an agreement to transfer the QuestionPoint 24/7 Reference Cooperative and all active QuestionPoint subscriptions to Springshare. Through this acquisition, Springshare will extend its highly regarded LibAnswers virtual reference software to include the comprehensive QuestionPoint library reference cooperative with 24/7 coverage.

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LibAnswers has been our answer to virtual reference. In the past we had virtual reference services scattered through different systems. Having LibAnswers makes it easy by putting them all one place. Even better, it allows us to collect and analyze real data on all our reference services to inform decision-making.

- Gabe Gossett, Western Washington University Libraries

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