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LibAnswers Video Highlights

Productivity Tactics for Enhancing Customer Service

Live Recording of the July 27, 2018 Webinar

Recording Covers:

  • LibAnswers Platform Components - Brief overview of the components of LibAnswers from search FAQs, live proactive LibChat, Social Media Management, a robust ticketing system, and more. 
  • Internal FAQs - Create a searchable internal respository of FAQs.... that only staff can access.
  • Ticketing Features that Enhance Productivity - Macros, Tags, Queues, and more.
  • LibChat - Use LibChat for internal staff discussions.
  • Internal Staff Dashboard - Share the status of systems, services, and projects internally. 

Presentation Referenced in Webinar: