United Kingdom:
LibAnswers is a complete online reference platform used by over 1,200 libraries around the world.
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"LibAnswers is like having a Jedi knight in your pocket; these ARE the answers you’re looking for, and we know this because our patrons tell us with each query. Gone are the days of static lists of endless, hard-to-search questions. LibAnswers crushes this FAQ Deathstar with a responsive design and easy interface, pushing Ask NHCPL into hyper drive and giving us the tools to anticipate our patrons' needs."
Custom domain mapping (CDM) allows you to choose your own URL for your LibAnswers system. Here are a few examples of real custom domains used by LibAnswers customers:
Each queue comes with the following communication channels:
Each queue comes with the following communication channels:
Need more queues? Contact me and we'll discuss it!
No, and here's why. The features built into LibAnswers are reliant upon the intercommunication between parts (LibChat and Ref. Analytics, for example). Therefore, the entire system is platform and can't be purchased piece-by-piece.
From 3” smartphones to 28” monitors, your users have a variety of tools at their disposal. LibAnswers automatically delivers the optimal display – whatever device they’re on.
Yes, if you need queue pricing - contact me and we'll discuss your needs.
Your content is your own. If you ever decide to cancel LibAnswers, we'll give you all of your data in an XML format within 30 days of canceling.
Absolutely! You can create internal/hidden FAQs that can only be accessed by logged-in users - creating an internal staff intranet.
LibAnswers is priced based upon the number of users in your demographic accessing the system.
LibAnswers is a yearly subscription.
We don't like the word 'limit'. You can create an unlimited number of:
Based upon your subscription, there are limits on: