The LibAnswers Platform
LibAnswers is a complete communication solution that brings all your virtual reference channels into a single interface. LibAnswers will let your patrons get the reference service they need via:
- FAQs
- Webform requests
- Live Chat
- Available SMS
and features a mobile-first interface with a 24/7 Knowledgebase, LibChat with available Screensharing, Reference Analytics for capturing and analyzing your reference transactions and Systems tools.
Plus, you can join our 24/7 Cooperative. This allows librarians across multiple LibAnswers systems to provide collaborative chat reference. You'll never need to miss a patron LibChat request again, no matter what time it is!
Don't miss this 15-minute presentation by Mikki Smith from the Corning Museum of Glass Library called From Answer To Experience: LibAnswers FAQs Transformed.
Public Library Examples
Special Guides
In case you want some help Setting Up LibAnswers for the First Time, our experienced support team built a guide that takes you through the exact process. You can also ask questions here.