Join Springy Zinthia & Springy Kirsten to learn about best practices, tips, and tools for assessing patron services and using that information to create actionable evidence-driven plans. Learn how the Springshare Customer Experience team gathers user feedback and uses that feedback to drive our services and development. Zinthia will share struggles and successes from the CX team so you can learn from their experience.
Video is password protected.
Don't have the password? Contact sales@springshare.com.