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Tips & Strategies for Gathering Useful and Actionable Patron Feedback (50 min)

Join Springy Zinthia & Springy Kirsten to learn about best practices, tips, and tools for assessing patron services and using that information to create actionable evidence-driven plans. Learn how the Springshare Customer Experience team gathers user feedback and uses that feedback to drive our services and development. Zinthia will share struggles and successes from the CX team so you can learn from their experience.

Webinar Recording Covers:

  • A brief overview of LibAnswers QoS tool & NPS Module
  • Setting goals for determining what you want to learn from your patrons
  • Strategies for gathering and assessing user feedback
  • How to gather enough feedback to make evidence-based decisions
  • Ideas for ways to follow through on feedback once collected

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