The LibAnswers Platform
A complete communication solution has to embrace all the different ways people are reaching out and account for the kinds of information that need to be shared. The LibAnswers Platform is a mobile-first system that includes a 24/7 Knowledgebase, LibChat with Screensharing, Reference Analytics for recording live interactions, Social Media Management and Systems & Services Management tools. Plus, LibAnswers has a new 24/7 Cooperative. This allows librarians across multiple LibAnswers systems to provide collaborative chat reference.
- LibAnswers Benefits FlyerDownload this flyer that lists the LibAnswers Platform benefits. It can easily be shared with your team who may be looking into this customer service solution with you.
Public Library Examples
- LibAnswers, Florida's Statewide AskALibrarian Service (Florida)With over 130 participating libraries (Academic, Public, K-12), the Tampa-Bay Library Consortium, uses LibAnswers to power their state-wide service.
- LibAnswers, Austin Public Library (Texas)Austin Public Library, located in Texas, has a beautifully customized system offering a variety of virtual reference options from LibChat to SMS/texting and giving their patrons access to over 200 librarian-vetted FAQs.
- LibAnswers, Sonoma County Public Library (California)Located in California, this Public Library uses LibAnswers so patrons can email, text/SMS, and search over 50 FAQs 24/7.
Special Guides
In case you want some help Setting Up LibAnswers for the First Time, our experienced support team built a guide that takes you through the exact process. You can also ask questions here.
The Screensharing in LibChat is super exciting and we prepared for the fact that you will want to be able to learn more about How to Enable and Use the much-anticipated Screensharing feature! We hope you enjoy the guides!
Helpful Videos
This overview video is great for sharing with your team.
Plus, don't miss this 15-minute presentation by Mikki Smith from the Corning Museum of Glass Library called From Answer To Experience: LibAnswers FAQs Transformed.