A complete communication solution has to embrace all the different ways people are reaching out and account for the kinds of information that need to be shared. The LibAnswers Platform is a mobile-first system that includes a 24/7 Knowledgebase, LibChat with Screensharing, Reference Analytics for recording live interactions, Social Media Management and Systems & Services Management tools. Plus, LibAnswers has a new 24/7 Cooperative. This allows librarians across multiple LibAnswers systems to provide collaborative chat reference.
In case you want some help Setting Up LibAnswers for the First Time, our experienced support team built a guide that takes you through the exact process. You can also ask questions here.
The Screensharing in LibChat is super exciting and we prepared for the fact that you will want to be able to learn more about How to Enable and Use the much-anticipated Screensharing feature! We hope you enjoy the guides!
Plus, don't miss this 15-minute presentation by Mikki Smith from the Corning Museum of Glass Library called From Answer To Experience: LibAnswers FAQs Transformed.