Chatbot debuted in your LibAnswers systems a couple of weeks ago! Did you start exploring right away? Perhaps you haven't had the time to learn a whole new thing... Or maybe it's actually a little daunting to jump in and test it out.
Don't worry. We've got plenty of tips about this new tool, for everyone from early adopters to Chatbot flow newbies.
Sometimes a patron walks into the library and it's like you can read their mind. You're struck by librarian's intuition and you immediately know that they're hoping to snag a study room or they want a good book to read. (Maybe they're just looking for the bathroom, if we're honest.) Almost before the question leaves their mouth, you're answering it.
What if you can answer questions online just as fast?
This is the tip of the iceberg. Take a look at the Chatbot Product Highlights for more details.
Time to play! We've built some example Chatbots that might be used in different academic or public library settings. You can ask Azbot for search tips and help finding the best databases. Then, chat with BookieMonster to get a picture book recommendation or borrow a pass to the Children's Museum.
¡También pueden pedir ayuda de Charly, un ejemplo de un Chatbot en español!
Head on over to the Chatbot Playground — Azbot, Bookie, Charly, and the rest of our friendly Chatbots are ready to help!
Remember: these are just a few ways to use Chatbot. You have complete control over when, where, and how to use Chatbot. The possibilities are endless.
Chatbot is rule-based, so you get to pick exactly how it works. Plus, there's plenty of opportunity to get creative. Here are some of the customization options: