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LibConnect - Customer Relationship & Engagement

Customer Relationship Management... Designed For Libraries

Offer a superior customer experience and better understand your users' needs.

Built-in project management helps outreach/liaison librarians be more efficient and show value.

Analyze user interaction data to learn more about their preferred interaction methods and enjoy email integration and automated Springshare tool integration.

With LibConnect:

  • View detailed customer profiles;
  • Integrate your Springy Tools (LibCal, LibAnswers);
  • Deep dive into customer interactions;
  • Connect customer profiles to projects / tasks;
  • Robust reporting helps you identify gaps in outreach efforts;