For In-Person, Phone, Fax, or Smoke Signal Interactions... :)
Not All Interactions Occur Digitally
For offline interactions, LibConnect provides an easy way to easily record a customer interaction to their profile.
Customize the Interaction Metadata to slice and dice your data.
- Interaction Sources - Did the interaction occur via email? Phone? Fax? Carrier Pigeon?
- Note: For Email and Springshare Tools (LibAnswers, LibCal) we automatically include these sources in your list.
- Interaction Type - Was it ready reference? An in-depth consultation?
- Interaction Location - Were you in your office when the interaction occurred? Roving? Or at the reference desk?