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Searchable FAQs for Anytime Self-Service Help
Create a knowledge-base portal with FAQ entries containing videos, rich media, documents, and any info necessary for your users to find the answers they need.
Create Excellent Answers that can be Searched, Grouped, and Shared!
FAQ Creation Features
Features that help you create hundreds of FAQs easily and quickly.
Create unlimited FAQs and organize them into Groups
Attach videos, files, pictures, and links to FAQs
Create FAQs from patron questions with privacy info scrubbed
Make it easy to build FAQs with built-in answer reusability
FAQ Organization Features
You've built a knowledge-base of FAQs, these tools help you keep them organized.
Organize FAQs into Groups with customizable look & feel options
Create Internal FAQ groups for storing institutional knowledge
Assign Customizable Topics and Keywords to FAQs for findability
Control which staffers can create and edit FAQ Groups
Sharing & Communicating Your FAQ Knowledge-Base
These features help you get the word out about your FAQ knowledge-base.
Embed FAQs widgets into any of your websites for easy-finding
Increase your reach by adding FAQs to your LibGuides with a dedicated asset type
Share FAQs during LibChats or make them findable in self-service Chatbot
Robust API allows you to integrate FAQs into 3rd party search & discovery layers
Features Your Patrons Will Love
These features help patrons feel involved and like your FAQ was made for them.
Create FAQs in any language to reflect your diverse community needs
Optionally allow patrons to vote ( / ) on your FAQs to gauge efficacy
Optionally enable patrons to leave comments on FAQs for feedback
Add hidden keywords like mobile, cell, cellphone to improve findability
Improve the Findability of Your FAQs with Query Analyzer
Query Analyzer examines all search queries in the system and reports whether the search resulted in a successful "hit" or a "miss".
View the actual search terms your patrons are using and then target FAQs to match those search queries.
- View Search Queries - All searches against your FAQ knowledge-base, even those done on embedded widgets, are available for analysis.
- Search Query Result - Did your patron's search query result in a matching FAQ or a miss?
- Hone Your Knowledge-Base - Add hidden keywords, organize into new topics, or build entirely new FAQs based on your patron's search queries.
- No PII - All data is completely anonymized and stripped of patron identifiable information. You won't know who entered what search term.
