Chatbot can serve as your first point of contact with your chat patrons routing them to ready-reference answers. Chatbot is rule-based, not AI-based, which means that you will have the opportunity to control the entire user experience for your patrons.
It's Not AI, It's LI (Librarian Intelligence)
The best way to learn how something works is to play with it so we've created a Chatbot Playground where you can interact with various Chatbot configurations for inspiration. Play around with some of our Academic and Public Library Chatbot examples to get ideas for how Chatbot can help your library!
We've brainstormed a few options to give you an idea of all the ways you can use Chatbot - but the possibilities are endless.
Chatbot has native integrations with:
Not every library has the coverage available to offer a live-staffed chat service for their patrons. Well, Chatbot is made for you! While Chatbot can start the conversation and then pass it off to a live chat operator, it doesn't have to. Chatbot can act as a self-contained system and provide an opportunity to connect patrons directly to a librarian for follow-up via email or a LibAnswers Queue. Users get a 'chat-like' experience without your library needing to staff a 'Live Operator' service.
For libraries who want to offer a 'chat live with an operator' service, but don't have the bandwidth, our 24/7 Chat Cooperative can cover ALL your patrons' chats. Patrons interact with Chatbot and then have the Springshare Chat Cooperative pick up all live chats.